PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues.
Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, making it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with their systems, sometimes only within a particular range of systems).
Time and technology, however, have changed the consumer telephony landscape, with the flag-bearer being the Open-Standards-based IP PBX. The point of the “IP” in this new era is that the phone calls are delivered using the Internet Protocol as the underlying transport technology.
PBX phone systems are available as hosted or virtual solutions and as on-premise solutions to be run on your own hardware.
With a traditional PBX, you are typically constrained to a certain maximum number of outside telephone lines (trunks) and to a certain maximum number of internal telephone devices or extensions. Users of the PBX phone system (phones or extensions) share the outside lines for making external phone calls.
Switching to an IP PBX brings with it many benefits and opens up possibilities. Allowing for almost unlimited scalability in terms of extensions and trunks, and introducing more complex functions that are more costly and difficult to implement with a traditional PBX, such as:
- Ring Groups
- Digital Receptionists
3CX has established itself as the leading IP-PBX manufacturer, ticking all the check-boxes for any business looking for enterprise-grade features.
What does it all mean for you?
Well, cost savings for one. By using 3CX, your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX.
- Decrease your Phone Bill by up to 80%
- Licensing based on number of simultaneous calls and not extensions
- Avoid per extension licensing and pay per PBX instead
- Make free interoffice calls and branch calls
- Use prominent SIP trunks to reduce outbound call charges
- Reduce travel expenses with integrated web conferencing
- Eliminate 800 number phone bills with WebRTC integration
- Use International DIDs & IP Telephony so customers can call in at competitive rates
3CX will also allow you to utilize Integrated Video Conferencing
- Free for up to 250 participants
- Unlimited users regardless of edition
- Initiate a conference with one single click
- Dial-in to meetings by phone
- Correlated operability between VoIP and video
- Bandwidth Management and Control
- Remote control assistance for quick & easy troubleshooting – plugin/extension free screensharing
- Pre-upload PowerPoint & PDFs before meetings
- Easy to use polling tool for feedback
If you would like to learn more about PBX or see 3CX in action contact one of our team members today.