Enhance your IT support to your business needs.

External IT is a Professional Managed Service Provider providing outsourced IT support and enabling clients to focus on their business ... not their IT.

What we can do for your business.

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IT Managed Services

It’s like having your own internal IT Support, External IT’s managed services solution, 'Enhanced', provides access to affordable, proactive IT management and support to all businesses at a fixed cost.

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Cyber Security

Although it might be a buzz word at the moment it remains the main focus of our clients as we continue to follow the Australia Government advise and the Essential Eight.

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IT Procurement

Our Business Solutions including Laptops, PC, Server Hardware and Software are built around utilising the best Tier1 products available to provide optimal solutions for your business.

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Communication Solutions

Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future.

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Network & Connectivity

The Backbone of all Business IT comes a reliable and scalable Network with a secure next Generation Firewall a managed switch or 2 and a reliable Wi-Fi Solution all based off a scalable, reliable and redundant Internet connection.

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Cloud Solutions

External IT Cloud solutions enable our clients to host their data or servers in an offsite location enabling greater flexibility while reducing IT Infrastructure costs.

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BackUp/BCDR Solutions

What happens when all else fails? It is one of those questions that keeps business owners up at night. Are my backups working can I recover my data what’s my downtime how does this impact my business?

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Where we can go for your business.

From our head office in Townsville, and our new Office in the Morten Bay Region we now proudly service throughout Queensland including Cairns, Ingham, Ayr, Proserpine, Mackay, Rockhampton, Sunshine Coast and Brisbane.

About Us

Our Story

External IT started in Townsville in August 2012 where we quickly identified a market to provide a High-level of Professional IT services to Business in the Townsville region. We are now currently supporting Business across Queensland from Regional to Metro regions.


Our focus towards IT Solutions has always been based around using the best products and solutions available. Empowering our customers would not be possible by cutting corners or just meeting industry standards, which is why External IT has partnered with the likes of Meraki, HP, Microsoft, Datto, Proofpoint to provide scalable and reliable solutions so you can focus on what matters the most, your business.


Our Mission & Vision

To live by our motto “your Internal IT Support” it is a very basic and simple mission statement we focus on to treat our clients as though we are their Internal IT support.

Our Partners

Meet our team.


Michael Targett

Managing Director
Responsible for company strategy, management and vision for the company. With over 20 years industry experience, Michael works tirelessly to ensure the team can help our clients businesses grow.

Kyle Taylor

IT Director
Kyle has been with External IT since 2015 overseesing the IT help desk and is our senior network engineer for server upgrades and installations.

Nikki Targett

Administration & Accounts Officer
Nikki is responsible for our day to day administration and accounts officer, ensuring that the rest of the team can focus on helping clients.

The service you provided to our facility when our whole phone system terminated without notice was exceptional. Great team.

Justin Rademaker - Townsville Day Surgery

Their IT solutions have enabled our business to grow knowing our IT systems are capable of growing with us.

Troy Johnston - Key Motors, Financial Controller

We are guaranteed the best possible service and quality outcomes and these are always delivered in a prompt and timely manner.

Bruce Cormack - Cormack & Company, Partner

The perfect fit for our company with high quality and efficient IT solutions. I would recommend their services to any business.

Andrew Steel - Steel Pacific Insurance Brokers, Director

The service is like nothing that we've experienced before and nothing seems to be beyond the capabilities of External IT.

Michelle Purcell - Ausdraulics Holdings - Director

Read the Blog.

The Dangers of the Inbox

Every now and then, an email with a catchy subject line appears in your inbox and you end up clicking on it, either because you’re curious about the subject line or because you assume the sender is trustworthy. Unfortunately, this is how most cyberattacks tend to begin – with a single click. What unfolds next…

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How to recognise and avoid Phishing Scams

What is Phishing? Phishing is a tactic used by Cyber-Criminals to lure you into providing your personal information such as  account details, passwords or credit card number through deceptive emails and websites. Scammers have been using this tactic for a while now with phishing attacks first noticed in Australia as far back as 2003. Since…

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What is Social Engineering and tips to avoid becoming victim.

Social Engineering is a tactic used by hackers to manipulate human behaviours in order to access to your computer or data assets. IT software and security has improved recently, making it harder for someone to gain access through a computers weak spot. Hackers have adapted to this taking a different path to make a breach by manipulating…

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What is a PBX Phone System?

PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX also allows you to have more…

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10 Tips for Creating Strong and Secure Passwords

Today we have so many accounts online it is difficult, near on impossible to remember every password we have. However strong password security is vital to keep your systems and data secure and protected. Cyber-criminals target weak passwords and use software that can guess 350 billion passwords a second. Unfortunately there is a lot of…

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What is Two Factor Authentication?

Two factor authentication (known as 2FA ) or Multi-factor Authentication (MFA) provides an extra layer of security when accessing an account. Why do I need a second factor for an account? Many accounts we use daily hold valuable data. If any of these fell victim to a cyber crime attack , the result would be…

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Send us a message.

We would love to hear from you.

Interested in learning more about how our solutions can meet your business needs?

Have a question about our services?

We would love to answer your queries and help solve your IT problems, so please do get in contact.

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