Managed IT Support for Businesses in Townsville and Brisbane

Keep your team working with proactive managed IT support from External IT. We help businesses in Townsville, Brisbane North and Moreton Bay manage their technology, resolve IT issues and plan improvements.

Our managed IT service, Enhanced, gives your business access to an experienced IT support team without the cost of building an internal IT department. We tailor our support to your staff, systems and business requirements, providing day-to-day assistance and ongoing IT management.

Through proactive monitoring, patch management, endpoint protection, and remote and onsite support, we help reduce disruption and keep your systems running reliably. Our team also provides practical advice on technology upgrades, security improvements and getting more value from your IT investment.

Enhanced combines an agreed monthly cost with support that can scale as your business grows. With clear service inclusions and predictable IT spending, you can plan your budget and make informed decisions about future technology needs.

Included in our Managed IT Services

  • Remote and Onsite Support
  • Unlimited Ticketing & Support Calls
  • 24/7 Monitoring and alerts
  • Guaranteed Response Times
  • A team of Experienced staff
  • Windows Patch management
  • Network Device Management
  • Managed Endpoint Protection
  • FREE - DNS Protection
  • Access to Fixed Install Costs and more

Ready to Take the Stress Out of Managing Your IT?

Connect with one of our specialists today to discuss a tailored solution for your business needs.

Get in touch

Pricing Comparison Table

Enhanced Bronze
Bundle + Cyber Essentials

As our Standard Package this will keep all SMB clients with up to 10 Users Secure while still providing unlimited IT support, monitoring and our core security protections.

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Enhanced Silver
Bundle + Cyber Essentials

This Bundle is focused on clients with 10+ Users and includes all items from our Bronze Bundle + Adds application control, application hardening, DNS filtering and zero trust administration.

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Enhanced Gold
Bundle + Cyber Essentials

This Bundle is focused on clients with 50+ Users and includes all items from our Bronze and Silver Bundles + Adds SOC/SIEM monitoring, privileged access controls and Pureview. (Required Microsoft Licence not Included)

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Managed IT Services Features
Business As Usual Support
  • • •
Service-Desk Support
 • • •
Client Support Portal
• • •
Active Triage Service
 • • •
Guaranteed Service Level Agreement
 • • •
After Hours Service
 •   •  •
Vendor Management
  •  •  •
Business Development Manager
 • • •
Project Consultation and Advise
 • • •
IT Management Tools
 • • •
Proactive Device Monitoring
 • • •
Patch Management
 • • •
Defined Automation Tasks • • •
EDR (Endpoint, Detect and Response)
 • • •
Email Security Services
 • • •
Asset Tracking
 • • •
Security Compliance*
Multi-factor Authentication • • •
Patched Operating Systems •  •  •
Microsoft Office Macro Settings • • •
SaaS Cloud Backup - SharePoint • • •
Restrict Administrative Privileges •  • •
Patched Applications • • •
Application Control - • •
User Application Hardening - • •
Required System Enhancements*
SaaS Cloud Backup O365 (Per Licenced Mailbox) • • •
PC\Laptop Cloud Backup of User Profile Data  • • •
Security Awareness Training • • •
DNS Filtering (Per Device) - • •
Zero Trust Administration (Per Device) - • •
SOC/SIEM – (Per Device) 1 Year Log Retention - - •
PIM/PAM – (Per Device) - -  •
Token/Key/ (Hardware Not Included) - - • 

* Business Premium will be required to enable some features in Security Compliance.

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